• Cancellations must be made at least  12 hours in advance  by phone or email.

• Less than 12 hours’ notice incurs a  $20 administration fee .

• One check-in bag and one carry-on included; $5 charged for extra luggage.
• Oversized items (surfboards, golf bags, bike boxes, etc.) may carry a fee.
• Soiling/cleaning fee of  $200  applies if the vehicle is dirtied.
• Transfers between 11:00 PM – 5:30 AM may have a small surcharge.
• $20 surcharge applies on major public holidays.
• Drivers allow 10 minutes grace at pickup; extra waiting time is  $1 per minute.

All Taxinz.com drivers strive to give you the best possible experience while in one of their vehicles. But, if you do need to make a complaint please contact the taxi company you used in the first instance. To assist in the investigation of the complaint, it would be helpful if you can provide the vehicle registration, name on the drivers ID card, date and time of trip, pick up and drop off location or location of incident.Complaints can be investigated without this information, but may result in us being unable to identify the driver/vehicle, so the more information you can provide is better for you. Complaints made to Taxinz.com will be acknowledged within 24-48 hours of receipt. Passengers are also able to complain to the NZTA. If the matter is serious, or concerns criminal activity, you should contact the New Zealand Police immediately.